RETURNS & EXCHANGES
30 DAY RETURN POLICY
Duca del Cosma allows free returns within 30 days of receipt of purchase on shoes that are in their original condition. This includes no signs of wear, no markings, original tags, original packaging + shoebox, no damage or dirt.
Please note that final sale items are not eligible for free returns unless they are deemed to be faulty.
Fill out the form below to start the returns process. Please allow 14 days for us to receive and process exchanges and credits.
WANT TO EXCHANGE FOR A DIFFERENT SIZE?
Please place a new order for the desired size and use the return portal to generate a return label. You will be issued a full refund for the returned items and the prepaid return label is on us, just let us know you've already placed a new order by contacting customer support.
FREQUENTLY ASKED QUESTIONS
WHAT IF THE PRODUCT RECEIVED IS FAULTY OR INCORRECT?
Firstly, we apologise if this has happened. If you receive an item that is damaged or defective, we will either replace the product free of charge or refund you the price of the product as required. Simply return the product to us with a proof of purchase.
In the event that an incorrect item has been delivered, or you believe your item to be faulty, or you have received a damaged parcel with missing items, please follow the returns process above indicating the reason for your return. A member of our Customer Support Team will be in touch to assist you.
WHAT IF DUCA DEL COSMA DOES NOT RECEIVE YOUR RETURNED ITEM?
Please ensure you obtain a proof of posting receipt and keep this safe until your refund has been processed. Claims for lost returns will be refused if there is no receipt to prove that the item has been sent back to Duca Del Cosma.
WHAT IF I PURCHASED AN ITEM FROM A DUCA DEL COSMA RETAILER AND WISH TO RETURN/EXCHANGE IT?
If you purchased your item from a Duca Del Cosma retailer, either in store or via any website other than www.ducadelcosma.com the retailer’s own returns policy and warranty offer applies. Therefore, you must return the item to the retailer.
Returns of items bought on Amazon or eBay or other online web stores not owned by us can only be processed by the respective stores. The same policy applies to items bought in physical stores. We can only service purchases from our online webstore.
Failure to comply with the above terms means that we reserve the right to refuse your return. Should there be any issues with your returned items, you will be contacted via email.