WHAT IF THE PRODUCT RECEIVED IS FAULTY OR INCORRECT?

Firstly, we apologise if this has happened. If you receive an item that is damaged or defective, we will either replace the product free of charge or refund you the price of the product as required. Simply return the product to us with a proof of purchase.

In the event that an incorrect item has been delivered, or you believe your item to be faulty, or you have received a damaged parcel with missing items, please follow the returns process above indicating the reason for your return. A member of our Customer Support Team will be in touch to assist you.

WHAT IF DUCA DEL COSMA DOES NOT RECEIVE YOUR RETURNED ITEM?

Please ensure you obtain a proof of posting receipt and keep this safe until your refund has been processed. Claims for lost returns will be refused if there is no receipt to prove that the item has been sent back to Duca Del Cosma.

WHAT IF I PURCHASED AN ITEM FROM A DUCA DEL COSMA RETAILER AND WISH TO RETURN/EXCHANGE IT?

If you purchased your item from a Duca Del Cosma retailer, either in store or via any website other than www.ducadelcosma.com the retailer’s own returns policy and warranty offer applies. Therefore, you must return the item to the retailer.

Returns of items bought on Amazon or eBay or other online web stores not owned by us can only be processed by the respective stores. The same policy applies to items bought in physical stores. We can only service purchases from our online webstore.

Failure to comply with the above terms means that we reserve the right to refuse your return. Should there be any issues with your returned items, you will be contacted via email.

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CONTACT US

We're here to assist you! Contact Duca del Cosma's customer service for any inquiries or assistance. Our dedicated team is ready to provide expert guidance on our premium golf footwear and accessories. Reach out to us via phone or email, and we'll ensure your experience with us is exceptional.

Email us at: customercare@ducadelcosma.us

Call us at: 1-888-202-6066

OPENING HOURS CUSTOMER SERVICE

Monday-Friday: 9AM - 7PM EST*

Saturday: 10AM - 6PM EST*

Sunday: Closed

*times might vary on holidays

Customer Support | Duca del Cosma

Get Customer Support at Duca del Cosma. Reach us by phone at 088-202-6066, email at customercare@ducadelcosma.us or by filling in the form below.