WHAT HAPPENS AFTER I PLACED AN ORDER?
You will receive an order confirmation email within 24 hours of purchase. A second confirmation email will be sent to notify you that your product(s) have been shipped and your card will be debited for the order total.
*Disclaimer: Orders placed are subject to stock availability. Details on the order confirmation email cannot be changed (i.e., product, quantities or delivery address) following the checkout process. Please ensure that you review all of your details before completing your purchase.
Any products that have not been specified in the confirmation email do not form part of the order. Dispatched orders can no longer be cancelled. However, you can return an order within 30 days of purchase. Please review our returns & exchange policy for details on returning products. Duca del Cosma reserves the right to refuse any order.
WHEN WILL MY ORDER BE DELIVERED?
The Netherlands: 1 – 3 working days
Europe: 2 – 7 working days
Outside of Europe: 1 – 3 weeks (varies depending on location)
*We do our best to ensure delivery at the specified date/time. Please note that delivery timeframes should be taken as a guideline and not a guarantee of a delivery date. Rest assured that though we take necessary precautions to prevent any delays in delivery, it may not always be possible due to circumstances that are beyond our control. We will contact you as soon as we are informed of any possible delays to your order. During seasonal events and sale periods, order processing and delivery may take slightly longer than normal due to high volumes of orders.
WHAT ARE THE DELIVERY COSTS?
Orders less than €99: Standard Shipping Cost (shipping costs may vary per country)
Orders above €99: Free Shipping
WHERE DOES DUCA DEL COSMA SHIP?
Our products ship worldwide.
*Kindly note that if an order is placed from outside the EU region (Europe) you may incur additional costs such as import duties and custom costs. These are for your own account and differ by country.
DO YOU DELIVER ON WEEKENDS/HOLIDAYS?
Our couriers do not operate on weekends or holidays. Any orders that are placed over these periods, will be dispatched the next working day.
HOW DO I TRACK MY ORDER?
Upon order dispatch, you will receive an email with your tracking information.